Privacy Policy

Introduction

Bespoke Web Creation ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our business websites, CRM systems, lead capture forms, and automation tools.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the service, and you waive the right to receive specific notice of each such change or modification.

Information We Collect

Personal Information Provided by You

We collect information you voluntarily provide when you interact with our website and services. This may include:

• Contact information such as name, email address, phone number, and mailing address
• Business information including company name, industry, and business type
• Account credentials and authentication information
• Information submitted through contact forms, enquiry forms, and booking systems
• Payment information and billing details
• Communications and correspondence with our support team
• Feedback, testimonials, and reviews
• Any other information you choose to provide to us

Automatically Collected Information

When you access our website and services, we automatically collect certain information about your device and usage patterns, including:

• IP address and geolocation data
• Browser type and version
• Operating system and device information
• Pages visited and time spent on each page
• Referral source and exit pages
• Click patterns and user interactions
• Device identifiers and unique user IDs
• Analytics data and performance metrics

Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions
• Business partners and service providers
• Social media platforms when you interact with our content
• Public records and data sources
• Other users who provide information about you

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services and website
• Processing transactions and sending related information
• Responding to your enquiries, questions, and requests
• Sending promotional communications, updates, and newsletters (with your consent)
• Personalizing your experience and tailoring content to your preferences
• Analyzing usage patterns and trends to improve our offerings
• Conducting research, surveys, and feedback collection
• Detecting, preventing, and addressing fraud, abuse, and security issues
• Complying with legal obligations and enforcing our terms and policies
• Creating aggregated, anonymized data for business intelligence
• Contacting you regarding account updates, service changes, or support
• Fulfilling any other purpose for which you provide information

We will not use your personal information for purposes other than those disclosed in this Privacy Policy without your prior consent. If we need to use your information for a new purpose, we will notify you and provide an opportunity to opt out.

Cookies and browser storage

This information covers bespokewebcreation.co.uk, our two enquiry forms and our free website consultation booking page hosted at bespokewebcreation.com. We checked these pages on 13 October 2026. No optional advertising or analytics cookies were found enabled on these pages.

Essential features

• Cookie notice: when you close the notice, session storage remembers that choice for the current browser tab. The key is bwc:cookie-notice:v1. It does not enable tracking, and it is cleared when the tab session ends.
• Chat: the chat window loads when you choose to open it. Our CRM uses local storage on bespokewebcreation.com, with a key starting leadstack:webchat:session:, to identify your chat session and link your messages. This identifier remains until you clear the site's browser storage. Closing the chat window alone does not delete it. Messages you send are processed through our CRM so we can answer you.
• Forms and booking: we use the information you enter to handle your enquiry or appointment. Security, network delivery and application caching may involve essential cookies or browser storage. These are used to provide the requested service.

Embedded services

Our contact page includes our CRM booking page and an OpenStreetMap map. Loading these services sends technical request information, such as your IP address, to their hosting providers. Our own chat and booking services are described above. OpenStreetMap's privacy information is available at the OpenStreetMap Foundation.

Optional tracking and your choices

The cookie notice provides information about the features currently in use; closing it is not consent to advertising or analytics. If we introduce tracking that requires consent, we will request it before that tracking starts and provide a way to refuse and withdraw consent. You can reopen the notice using the Cookie information button. You can also clear site cookies and storage in your browser settings; doing so may reset your chat session.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for data transmission
• Secure password storage using industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training and confidentiality agreements
• Firewalls and intrusion detection systems
• Compliance with data protection regulations

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You use our services at your own risk, and you are responsible for maintaining the confidentiality of your account credentials.

Sharing Your Information

We may share your personal information in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf, such as payment processors, email providers, analytics services, and hosting providers
• Business Partners: With partners who offer complementary services, subject to appropriate data protection agreements
• Legal Compliance: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets
• Your Consent: When you explicitly consent to the sharing of your information
• Public Information: Information you choose to make publicly available through our services

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent. Any third parties with whom we share your information are contractually obligated to maintain the confidentiality and security of your data.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to the personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete information
• Right to Deletion: You may request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You may opt out of marketing communications and certain data processing activities
• Right to Portability: You may request your data in a portable format
• Right to Object: You may object to certain processing of your information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and the purposes for which we use it.

Generally, we retain personal information for the duration of your relationship with us, plus an additional period for legal compliance, fraud prevention, and legitimate business purposes. You may request deletion of your information at any time, subject to applicable legal requirements.

Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services before providing your personal information. Your use of third-party services is governed by their terms and policies, not ours.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

If you believe we have collected information from a child under 13, please contact us immediately using the information provided below.

GDPR and Data Protection Compliance

For users in the European Union and other jurisdictions with similar data protection laws, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection regulations. Our legal basis for processing your personal information includes:

• Your explicit consent
• Performance of a contract with you
• Compliance with legal obligations
• Protection of vital interests
• Performance of tasks in the public interest
• Our legitimate interests and the interests of third parties

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:

We will respond to your request within 30 days or as otherwise required by applicable law. For data subject requests, we may require verification of your identity before processing your request.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by providing additional notice (such as via email or a prominent notice on our website).

Your continued use of our website and services following the posting of updates to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.